Support to access food

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We can help with access to food support if you need it:

There are two ways you can get support to access food, drink, and other essential items: food banks and food pantries.

For more ways to access emergency support if you’re in crisis, tap here.

Food banks - free food and basic provisions for people in need:

A food bank is a place where stocks of food, basic provisions, and non-perishable items are supplied free of charge to people in need. They’re separate to the food pantries we help to run (see below).

To access a food bank, you need a referral voucher which can be provided through our Money Advice Team or your council’s Local Welfare Provision (LWP). You can call us on 01204 328000 if you’d like us to guide you through the process.

Our food pantries - low cost food, drink, and other household essentials:

We (Be One Homes) run food pantries in different areas of Bolton. At these sites you’ll be able to shop for food, drink, and other household essentials at low cost with a temporary membership fee.

You’ll get a warm welcome, a choice of goods and one-to-one support for anything troubling you. If you — or someone you know — could use some support from one of our food pantries, please get in touch with us (Be One Homes).

Eligibility criteria do apply, but we’ll always do what we can to support you.

There's much more we and our partners can help with:

We can support you or someone you care about with money and debt, accessing benefits, living independently, finding work and/or training, and safeguarding. Just ask.

You can tap here for more information on how we can support you with money, debt, benefits, getting into work, and more.

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Emergency help with food or fuel

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There are lots of different places you can access help if you're in a crisis:

It could be that you need urgent help with food or fuel or that you need help to obtain an essential item for your home.

On this page you will find lots of useful information on how to access services and support in a crisis. Scroll down to learn more.

Local Welfare Provision:

Local Welfare Provision (LWP) is a discretionary scheme run through your local council. It’s a limited fund of money and is designed to help vulnerable people in times of emergency or crisis.

Your local council decides which types of crisis situations they should prioritise with their funding. Some of the things Local Welfare Provision may be able to help with include:

  • Emergency help with food.
  • Emergency help with gas and electricity.

You can tap here for more information on Local Welfare Provision.

Food banks - free food and basic provisions for people in need:

A food bank is a place where stocks of food, basic provisions, and non-perishable items are supplied free of charge to people in need. They’re separate to the food pantries we help to run (see below).

To access a food bank, you need a referral voucher which can be provided through our Money Advice Team or your council’s Local Welfare Provision (LWP). You can call us on 01204 328000 if you’d like us to guide you through the process.

Our food pantries - low cost food, drink, and other household essentials:

We also run food pantries in different areas of Bolton. At these sites you’ll be able to shop for food, drink, and other household essentials at low cost with a temporary membership fee.

You’ll get a warm welcome, a choice of goods and one-to-one support for anything troubling you. If you — or someone you know — could use some support from one of our food pantries, please tap here to visit our food pantries page.

Eligibility criteria do apply, but we’ll always do what we can to support you.

Hardship Fund (from Be One Homes):

We offer a hardship fund for our tenants who may need financial support or are suffering crisis with:

  • Emergency fuel payments.
  • White goods where other schemes have been exhausted.
  • Essential transport costs where other schemes have been exhausted.
  • Food parcels.
  • Downsizing.
  • A percentage of the under occupancy charge, where required property is not available or ready.
  • An exit strategy for furnished tenancy charges where employment has commenced and the package is no longer sustainable.

Please contact us on 01204 328000 for help and support.

Hardship Payment (from the Department for Work and Pensions):

Hardship payments are reduced-rate payments of Jobseeker’s Allowance (JSA), Employment and Support Allowance (ESA) and Universal Credit (UC) that are made in limited circumstances, including if you’ve been sanctioned.

You or your partner or children must be experiencing hardship and in most cases you must show that you or your family will suffer hardship unless benefit is paid. In some cases for Jobseeker’s Allowance (JSA), you must be in a ‘vulnerable group’.

If you want to apply for a hardship payment, ask at your local Jobcentre and they will help you fill out the form.

Remember: we can help with rising food/energy costs and more:

We can support you or someone you care about with money and debt, accessing benefits, living independently, finding work and/or training, and safeguarding. Just ask.

You can tap here for more information on how we can support you with money, debt, benefits, getting into work, and more.

All pages in this section:

Local Welfare Provision

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Local Welfare Provision (LWP) is a discretionary scheme run through your local council:

It’s a limited fund of money and is designed to help vulnerable people in times of emergency or crisis.

Your local council decides which types of crisis situations they should prioritise with their funding. Some of the things Local Welfare Provision may be able to help with include:

  • Emergency help with food.
  • Emergency help with gas and electricity.

How do I apply/make a claim for Local Welfare Provision?

Apply for Local Welfare Provision

If you live outside of Bolton, please visit your local council's website for details on how to apply for Local Welfare Provision.

You can tap here to find your local council on the gov.uk website.

Apply for Local Welfare Provision if you live in Bolton

If you live in Bolton, you'll need to apply for Local Welfare Provision with Bolton Council.

You can tap here for more information on how to make a claim for Local Welfare Provision with Bolton Council.

What happens if my Local Welfare Provision application/claim is unsuccessful?

If your claim for Local Welfare Provision is unsuccessful, please contact our Money Advice Team on 01204 328000 as we may be able to help you.

If you need emergency support in a crisis, please call into any of our UCAN centres or contact us. You can tap here to find your nearest UCAN centre.

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Careline

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Careline is our 24-hour, 365 day a year community alarm service available to people of all ages. Learn about the different levels of support available on this page.

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Advice & support

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Advice & support

Our commitment goes beyond housing. We offer services that support your wellbeing and strengthen our communities. In this section, you'll find details on the support we can provide.
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Help with money and debt

We can help with a range of money matters; whether you're worried about your finances - including paying rent and other bills - or simply looking for helpful money-saving tips and advice.

How could we help you today?

Here are some of the main ways we might be able to help. As always, you can tap here to contact us if you’d like to know more or aren’t sure.

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Help with money and debt:

We can help with a range of money matters; whether you’re worried about your finances – including paying rent and other bills – or simply looking for helpful money-saving tips and advice.

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Help with benefits:

Being aware of the benefits you’re entitled to and how much you can claim isn’t always easy to work out. In fact, over £19 billion goes unclaimed every year. We’re here to help.

Help with household bills (gas, electric, and water):

Energy and water bills can be expensive, but there are many things you can do to lower your costs. Get details on how we can support you, along with tips to reduce your energy costs.

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Support to live independently:

There are several ways we can support your independence, such as through home adaptations, our Careline service, sheltered, extra care, and independent living accommodation, and more.

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Support with employment and training:

We offer a range of services to help you gain the skills, confidence, and motivation to get into work and/or training.

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Help with safeguarding or domestic abuse:

We’re committed to working with others to ensure that people who live in our homes (or who receive services provided by us) are able to live free from harm.

Our UCAN centres can help with a little bit of everything

Our centres offer free support with job searching and training, internet and computer access, social activities and community groups, housing and benefits advice, health and wellbeing services, money management, and much more – all in one welcoming space.

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