What are my options for reporting a repair?
There are several ways to report a repair to us. Scroll down for details on each option.
If you can, it’s best to report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team, just call 01204 328000.
You must report all emergency repairs* by telephone or face to face:
Please do not report emergency repairs in any other way. Emergency repairs can be reported any time of day throughout the whole year.
Non-emergency repairs can be reported during office hours, Monday to Friday. You can tap here to see our main office hours.
Call us:
We’re available on 01204 328000. You can call us out of hours to report an emergency repair.
Tell us in person:
At our reception, 98 Waters Meeting Road, Bolton BL1 8SW. You can tap here to see our office opening times.
Use our live chat:
You can start a live chat by tapping the ‘Chat’ button in the bottom-right corner of your screen.
Message us on Facebook:
You’ll find us on Facebook as Be One Homes.
Visit your local UCAN centre:
Just pop in while your nearest centre is open to report a repair. You can tap here to find your nearest UCAN centre.
*What counts as an emergency repair?
An emergency repair is one that might result in harm to people or property if it isn’t fixed quickly. You’ll be charged if you call us out to a non-emergency repair out of hours.
When you call, our staff will advise you on what an emergency repair is. Here are some examples:
- No lights or power.
- Exposed bare wires.
- A burst pipe or tank.
- Part of the building being unsafe.
- Blocked sewer or toilet where there is no other toilet in the property.
- Rain entering the property.
- Your property left unsecured through a broken door or window.
- No heating or hot water where there are people who are ill, elderly or with disabilities affected by the problem.
If you smell gas call the National Grid emergency number 0800 111 999.
Our Repairs Policy answers many common questions about our repairs service:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
