Want to ask a question? Our website might already have the answer:
Just tap a question to be taken to the answer on our website.
Want to speak with someone? You can tap here here to see all of our main contact details or use our website’s live chat. Just tap the ‘Chat’ button in the bottom-right corner of your screen to start a live chat.
Get definitions to words commonly used in housing:
We’ve created a Glossary to help guide you through some of the terms commonly used in housing. Just tap here to open our ‘A to Z of housing terms’ Glossary.
Questions about applying for social housing, or moving to different property:
Questions about your home, tenancy, repairs, rent, and service charges:
- I'm a new tenant - what do I need to know?
- How do I report a repair?
- I'm concerned about damp and mould - how can you help?
- How do I pay my rent and service charges?
- I'm worried I won't be able to pay my rent/service charges
- How do you set my rent?
- What are service charges and why do I have to pay them?
- How do I end my tenancy?
- How do I purchase my home through Right to Buy or Right to Acquire?
- I'm a leaseholder/shared owner - how do I get information about my lease and service charges?
- I'd like guidance on staying safe in my home and/or building
Questions about the advice and support we can provide:
- I've got money worries (or know someone who has) - how can you help?
- How do I report antisocial behaviour - and what will you do?
- How do I report a safeguarding concern or get help with domestic abuse?
- Can you help me (or someone I know) into work and/or training?
- How do I get emergency support with food or fuel?
- How can you support me (or someone I know) to live independently (such as through home adaptations)?
- How can Careline support me or a loved one?
- Can you help me to save money on my household bills?
- What are my rights as a social housing tenant?
- How do you maintain the land on my estate? Which land belongs to Be One Homes?
- I'd like information on my bin collections and waste disposals
- How do I report fly-tipping?
Questions about Be One Homes, how we're listening to you, and ways you can be involved:
- What do different housing-related words mean?
- What are Be One Homes' aims and objectives?
- How can I be involved and have a say in what you do?
- What do you do with my information? (our Privacy Notice)
- How are you performing against your targets and objectives?
- What are you spending money on? (our Financial Statements and Expenditure Reports)
- What are your plans for the future, and what do they mean for me? (our Business Plan)
- How do I access all of your policies and procedures?
- How is social housing in the UK allocated?
- What are you doing with your empty properties?
- Why do you need to build more new homes? Can I get one?
Questions about contacting us, complaints, and more:
- What are your main contact details?
- How do I make a complaint, compliment, or suggestion - and what will happen when I do?
- How are you acting on customer feedback?
- How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
- What are my rights as a social housing tenant?
- How do I report antisocial behaviour, and what will you do?
- How do I report a safeguarding concern or get help with domestic abuse?
- How can I pay an invoice from Be One Homes?
Our Repairs Policy answers many common questions about our repairs service:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
Can't find an answer to your question?
No worries. We’d be happy to chat.
You can tap here here to see all of our main contact details or use our website’s live chat. Just tap the ‘Chat’ button in the bottom-right corner of your screen to start a live chat.
