advicesupport – Be One Homes

Get support from your nearest UCAN centre

An interior shot of our Bolton UCAN Centre. It shows a pull-up banner that lists the services available at the centre, along with seating areas for visitors.

Our UCAN centres can help with a little bit of everything:

Sample Text

Sample Text

advicesupport

Get help from our Money Advice Team

A female customer and female member of staff using a laptop.

Sample Text

Sample Text

Sample Text

Sample Text

Sample Text

advicesupport

Sample Text

Sample Text

Sample Text

Sample Text

Sample Text

advicesupport

We can help with access to food support if you need it:

There are two ways you can get support to access food, drink, and other essential items: food banks and food pantries.

For more ways to access emergency support if you’re in crisis, tap here.

Food banks - free food and basic provisions for people in need:

A food bank is a place where stocks of food, basic provisions, and non-perishable items are supplied free of charge to people in need. They’re separate to the food pantries we help to run (see below).

To access a food bank, you need a referral voucher which can be provided through our Money Advice Team or your council’s Local Welfare Provision (LWP). You can call us on 01204 328000 if you’d like us to guide you through the process.

If you live outside of Bolton, please visit your local council’s website for details on how to apply for Local Welfare Provision. You can tap here to find your local council on the gov.uk website.
If you live in Bolton, you can tap here for more information on how to make a claim for Local Welfare Provision with Bolton Council.
You can also tap here for more information on things our Money Advice Team can help you with.

Our food pantries - low cost food, drink, and other household essentials:

We (Be One Homes) run food pantries in different areas of Bolton. At these sites you’ll be able to shop for food, drink, and other household essentials at low cost with a temporary membership fee.

You’ll get a warm welcome, a choice of goods and one-to-one support for anything troubling you. If you — or someone you know — could use some support from one of our food pantries, please get in touch with us (Be One Homes).

Eligibility criteria do apply, but we’ll always do what we can to support you.

There's much more we and our partners can help with:

We can support you or someone you care about with money and debt, accessing benefits, living independently, finding work and/or training, and safeguarding. Just ask.

You can tap here for more information on how we can support you with money, debt, benefits, getting into work, and more.

All pages in this section:

advicesupport

Get emergency help with food or fuel

A placeholder image that reads 'Image TBC'. This image is used where we have not yet sourced an image for the respective part of our website.

There are lots of different places you can access help if you're in a crisis:

It could be that you need urgent help with food or fuel or that you need help to obtain an essential item for your home.

On this page you will find lots of useful information on how to access services and support in a crisis. Scroll down to learn more.

Local Welfare Provision:

Local Welfare Provision (LWP) is a discretionary scheme run through your local council. It’s a limited fund of money and is designed to help vulnerable people in times of emergency or crisis.

Your local council decides which types of crisis situations they should prioritise with their funding. Some of the things Local Welfare Provision may be able to help with include:

Emergency help with food.
Emergency help with gas and electricity.

You can tap here for more information on Local Welfare Provision.

Food banks - free food and basic provisions for people in need:

A food bank is a place where stocks of food, basic provisions, and non-perishable items are supplied free of charge to people in need. They’re separate to the food pantries we help to run (see below).

To access a food bank, you need a referral voucher which can be provided through our Money Advice Team or your council’s Local Welfare Provision (LWP). You can call us on 01204 328000 if you’d like us to guide you through the process.

If you live outside of Bolton, please visit your local council’s website for details on how to apply for Local Welfare Provision. You can tap here to find your local council on the gov.uk website.
If you live in Bolton, you can tap here for more information on how to make a claim for Local Welfare Provision with Bolton Council.
You can also tap here for more information on things our Money Advice Team can help you with.

Our food pantries - low cost food, drink, and other household essentials:

We also run food pantries in different areas of Bolton. At these sites you’ll be able to shop for food, drink, and other household essentials at low cost with a temporary membership fee.

You’ll get a warm welcome, a choice of goods and one-to-one support for anything troubling you. If you — or someone you know — could use some support from one of our food pantries, please tap here to visit our food pantries page.

Eligibility criteria do apply, but we’ll always do what we can to support you.

Hardship Fund (from Be One Homes):

We offer a hardship fund for our tenants who may need financial support or are suffering crisis with:

Emergency fuel payments.
White goods where other schemes have been exhausted.
Essential transport costs where other schemes have been exhausted.
Food parcels.
Downsizing.
A percentage of the under occupancy charge, where required property is not available or ready.
An exit strategy for furnished tenancy charges where employment has commenced and the package is no longer sustainable.

Please contact us on 01204 328000 for help and support.

Hardship Payment (from the Department for Work and Pensions):

Hardship payments are reduced-rate payments of Jobseeker’s Allowance (JSA), Employment and Support Allowance (ESA) and Universal Credit (UC) that are made in limited circumstances, including if you’ve been sanctioned.

You or your partner or children must be experiencing hardship and in most cases you must show that you or your family will suffer hardship unless benefit is paid. In some cases for Jobseeker’s Allowance (JSA), you must be in a ‘vulnerable group’.

If you want to apply for a hardship payment, ask at your local Jobcentre and they will help you fill out the form.

Remember: we can help with rising food/energy costs and more:

We can support you or someone you care about with money and debt, accessing benefits, living independently, finding work and/or training, and safeguarding. Just ask.

You can tap here for more information on how we can support you with money, debt, benefits, getting into work, and more.

All pages in this section:

advicesupport

Local Welfare Provision

Local Welfare Provision (LWP) is a discretionary scheme run through your local council:

It’s a limited fund of money and is designed to help vulnerable people in times of emergency or crisis.

Your local council decides which types of crisis situations they should prioritise with their funding. Some of the things Local Welfare Provision may be able to help with include:

Emergency help with food.
Emergency help with gas and electricity.

How do I apply/make a claim for Local Welfare Provision?

Apply for Local Welfare Provision

If you live outside of Bolton, please visit your local council's website for details on how to apply for Local Welfare Provision.

You can tap here to find your local council on the gov.uk website.

Apply for Local Welfare Provision if you live in Bolton

If you live in Bolton, you'll need to apply for Local Welfare Provision with Bolton Council.

You can tap here for more information on how to make a claim for Local Welfare Provision with Bolton Council.

What happens if my Local Welfare Provision application/claim is unsuccessful?

If your claim for Local Welfare Provision is unsuccessful, please contact our Money Advice Team on 01204 328000 as we may be able to help you.

If you need emergency support in a crisis, please call into any of our UCAN centres or contact us. You can tap here to find your nearest UCAN centre.

All pages in this section:

advicesupport

Donating or recycling your furniture

Where to donate or recycle your unused furniture:

This page contains details on how you can donate your unused furniture to our partners.

If you’re a Be One Homes tenant and would like information on offers/discounts for furniture and carpets with our partners, please tap here.

Donating or recycling furniture with Emmaus:

We work in partnership with Emmaus, a charity that helps people who were previously homeless.

Emmaus provide somewhere to live, work, and gain new skills through a furniture recycling and reuse service.

They collect items that you no longer want or that are left behind in our properties so they can be re-used rather than thrown away.

These items are checked, cleaned, and tested before being offered by Emmaus at affordable prices.

You can tap here for more information and opening times for your nearest Emmaus store.

How to donate goods to Emmaus:

If you have any unwanted goods, you can call Emmaus to arrange a free collection.

You can tap here for more information on the different types of items Emmaus can accept.

Donating or recycling furniture with Bolton Community Furniture Store:

We also work in partnership with Bolton Community Furniture Store (BCFS).

BCFS (Bolton Community Furniture Store) has been a registered charity since 1989 and was previously known as Bolton Community Transport & Furniture Services (BCTFS).

The charity focuses fully on improving our environment by reusing furniture, electrical goods, and paint that would otherwise go to waste.

Working in close partnership with other local organisations, they collect/resell used furniture and refurbish electrical goods.

How to donate goods to Bolton Community Furniture Store (BCFS):

Tap here to find out more about Bolton Community Furniture Store, including opening times and how you can donate.

All pages in this section:

advicesupport

Affordable furniture and flooring for tenants

Our properties are rented without furniture and carpets:

If you want carpets or furniture, new or second-hand, we recommend you have a good look around.

Some websites give away free items like beds, TVs, fridges, and more. Or look for local community selling groups on sites like Facebook. You could find a bargain with a bit of research.

We work with a range of suppliers and can help you with:

Discounted furniture, both new and second-hand
Up to 20% off the price of new carpets and flooring (you’ll need to supply a copy of your tenancy agreement).
Lower interest loans from Hoot, Bolton’s Credit Union.
Local Welfare Provision that provides some household items for free. This option is means tested and our Money Advice Team could support you with your claim.

Tap here if you’d like to donate or recycle your unused furniture with one of our partners.

Options for affordable furniture and white goods

Our properties are rented without furniture. If you're looking for new or second hand furniture, we'd always recommend having a good look around.

Be One Homes tenants can get discounts on furniture with the suppliers listed below. To claim your discount, please let the supplier know up front that you're a Be One Homes tenant and provide a copy of your tenancy agreement.

Emmaus Furniture Charity offers:

A 15% discount for all Be One Homes tenants
Low cost packages for one, two, or three-bedroom homes
Furniture, clothes, household electrical items, and more
A free delivery service

Tap here to find your nearest Emmaus branch on the Emmaus website.

Bolton Community Furniture Store offers:

New and second-hand furniture
White goods
20% off second-hand goods for Be One Homes tenants (you'll need to provide a copy of your tenancy agreement to receive your discount)
A delivery service (costs may vary — please ask for details)

Tap here to visit the Bolton Community Furniture Store website for more information.

Carpet and Bed Warehouse, Horwich offers:

A 20% discount on beds for all Be One Homes tenants.

Tap here to visit the Carpet and Bed Warehouse website for more information.

Local Welfare Provision:

The Local Welfare Provision is a local scheme which helps people who are in crisis and need help with food and essential items. This may include white goods like:

Fridge freezers
Cookers
Washing machines

Tap here for more information on Local Welfare Provision.

Affordable carpet options

Our properties are rented without carpets. If you're looking for carpets, we'd always recommend you have a good look around.

We've negotiated discounts for our tenants with some suppliers, listed below. To claim your discount, please let the supplier know up front that you're a Be One Homes tenant and provide a copy of your tenancy agreement when asking for a quote.

Please note, if you're thinking about fitting laminate flooring, you'll need to contact us first for permission.

Wall2Wall Carpets:

20% discount on carpets for Be One Homes tenants.
You can tap here to visit the Wall2Wall Carpets website.

G&G Carpets:

10% discount on carpets for Be One Homes tenants.
You can tap here to visit the G&G Carpets website.

Bolton Carpet Warehouse:

10% discount on carpets for Be One Homes tenants.
Located at 33 Higher Bridge St, Bolton, BL1 2HE.

All pages in this section:

advicesupport

Tackling antisocial behaviour

Sample Text

Sample Text

Sample Text

advicesupport

Careline

Could Careline support you or a loved one?

Sample Text

Sample Text

What do Careline customers say?

Sample Text

Sample Text

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

John DoeCEO

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

John DoeCEO

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

John DoeCEO