Our organisation is overseen by a Board and its Committees, operating under a defined set of governance rules that set out how we manage our internal arrangements to deliver our objectives.
We have a current Board of nine Non-Executive Directors and two co-opted Non-Executive Directors. The Board is supported by:
Agendas for Board and Customer Experience Committee meetings will be posted on our website in advance of each meeting.
We have adopted the National Housing Federation’s (NHF) Code of Conduct and NHF Excellence in Governance and regularly assess compliance with these standards and publish the outcomes in our annual reports.
We operate under the oversight of the Regulator of Social Housing (RSH). The regulator sets the regulatory standards, requirements, and specific outcomes that all registered social housing providers must comply with.
You can tap here for more information about the regulator’s information requirements.
We were inspected by the Regulator of Social Housing in April 2024 and received compliant grades across all standards:
While this was a positive outcome, we recognise that further improvement is achievable.
Since the inspection, we’ve been working closely with the Regulator on a Grading Improvement Plan. You’ll find our Grading Improvement Plan in the ‘Governance documents’ section at the bottom of this page.
Each year, our Board needs to verify that we’re meeting the economic and consumer standards and confirm this in our annual report for customers and our financial statements.
