How to get our permission if you'd like to carry out repairs, alterations, or improvements yourself:
If you’re looking to carry out alterations, improvements, or major repairs** yourself, please read the general conditions and complete the tenants permission form, which is available below.
**If you’re unsure or have questions regarding permissions, please call us on 01204 328000, or tap here to see all of our main contact details.
Our general conditions for permissions:
- 1. If the work you intend to carry out requires Planning or Building Regulations approval, you'll need to seek this from your local authority's planning and Development Department.
You can tap here to find your local council on the gov.uk website.
It’s your responsibility to obtain approval before any work is carried out. Failure to obtain any necessary approval will render you liable for the total costs of any remedial works deemed necessary by Be One Homes.
- 2. The whole of the work must be carried out by a competent tradesperson at your own expense and to the satisfaction of the Chief Executive.
All gas installations should be carried out by a Gas Safe Registered Contractor.
Electrical works must also be carried out by a qualified electrician (16th Edition NICEIC Registered).
- 3. Any damage caused to the building or decoration must be made good.
- 4. All debris must be cleared from the property on completion of the work.
- 5. You, your household, or your visitors must not do anything which would cause a nuisance or disturb any person living in the area.
Any part of the alteration/improvement involving the use of power tools, hammers, or other equipment which could cause a nuisance shouldn’t be used before 8am and after 7pm.
- 6. Where appropriate, you should consult your neighbours before works are started.
- Please note:
There might be additional terms and conditions relating to your specific permission request.
You’ll be notified of these, and you’ll need to accept them before permission is granted.
Download and complete our Permissions form:
You can then return the form to us by:
Posting it:
To: Be One Homes, 98 Waters Meeting Road, Bolton, BL1 8SW
Handing it to us in-person:
At our head office (Be One Homes, 98 Waters Meeting Road, Bolton, BL1 8SW) or at your nearest UCAN centre. You can tap here to find your nearest UCAN centre.
Checked out our handy repairs how-to guides yet?
Some repairs are your responsibility*. If you call us out for these repairs, you could be charged. *To learn more about which repairs are your responsibility, and which are ours, please tap here to open our Repairs Policy.
To help you out with some of these minor repairs, we’ve produced five handy how-to guides. All of these video guides are subtitled, less than three minutes, and have voice overs explaining what’s being done. Just tap a question below to see how it’s done:
Need to report a repair to us?
There are several ways to report a repair to us. Just tap here for details on your options for reporting a repair.
If you can, it’s best to report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team, just call 01204 328000.
Our Repairs Policy answers many common questions about our repairs service:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
