Making sure our services are accessible for you:
- Please contact us if you think we could help to make our services more accessible for you, or if your accessibility requirements change at any point during your tenancy.
Need help using our website? Try the Recite Me toolbar:
The Recite Me toolbar lets you make changes to help with reading, navigation, and translation.
To open the Recite Me toolbar, tap the ‘Accessibility’ button at the top of any page. You can also quickly translate our website using the ‘Translate’ button.
Read our Accessibility Statement:
We’re committed to being inclusive and accessible in everything we do.
We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.
This statement sets out our ongoing commitment to improving accessibility across all our communications and services, including letters, printed materials, website content, emails, digital tools, and in-person interactions.
Our commitment to accessible communication:
We’re working to make sure our communications are:
- Clear, simple, and easy to understand, using Plain English and avoiding jargon wherever possible.
- Available in alternative formats if you need, including large print, braille, Easy Read, audio, and translated into other languages.
- Inclusive by design, following best practice for accessible layouts, fonts, and structure.
- Screen-reader friendly, for customers who use assistive technologies.
- Co-produced and tested with people who have lived experience of disability or communication barriers.
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for digital content and follow Plain English and RNIB design guidance for written and printed materials.
What this means in practice:
We aim to:
- Write all our customer communications using accessible formats and straightforward language.
- Make our website and digital tools easy to use using screen readers, keyboard navigation, and other assistive technologies.
- Train our staff to create accessible documents and understand inclusive communication principles.
- Offer flexible ways to contact us, including telephone, email, in-person appointments, and support with interpretation or communication needs.
- Continually work with tenants and customers with disabilities or additional needs to review and improve our communications.
We know that some of our content isn't yet fully accessible:
We’re actively working to fix these issues and improve how we communicate across all channels. Accessibility is an ongoing journey, and we’re committed to getting better.
If you need information in a different way:
We want to make it as easy as possible for you to get the information you need.
If you need us to send something in a different format, like large print, braille, audio, Easy Read, or a different language, please let us know. We’ll do our best to meet your request.
Keeping this statement up to date:
- This accessibility statement was prepared on: 16 April 2025
- Last reviewed on: 16 April 2025
- We will review this statement every year and whenever there are significant changes to how we communicate.
Working together to improve:
We know that accessible communication benefits everyone, not just people with disabilities. We’re grateful to our customers and community partners who help us identify barriers and shape improvements.
Accessibility is everyone’s responsibility at Be One Homes, and we’re committed to making sure it is built into every message we share.
How we've made our services more accessible:
We want Be One Homes services to be accessible and easy to use for all.
Here are the ways we have made our services more accessible. If you would like to know more or would like help accessing any of our accessibility tools, please contact us. You can tap here to see our main contact details.
We have a translation service that covers 147 languages:
We can use flash cards at our Valley House reception and in our UCAN centres to help identify your language. And we can organise a conversation with someone who will be able to translate a conversation over the phone or in person.
You can tap here to see our Valley House reception opening times, or tap here to find your nearest UCAN centre.
You can translate our website using the Recite Me toolbar:
You can translate any part of our website to over 100 languages, and have it read aloud in over 65 languages. Just tap the ‘Accessibility & Languages’ button to get started.
You can also tap here for more information on how to translate our website using the Recite Me toolbar.
We can provide content in Braille:
Please contact us if you or someone you are representing would like to receive content in braille format. You can tap here to see our main contact details.
We offer support if you're deaf or hard of hearing:
We offer a British Sign Language service for those who are deaf or hard of hearing.
Hearing loops are available in our Valley House reception and in our UCAN centres. You can tap here to see our Valley House reception opening times, or tap here to find your nearest UCAN centre.
How we've made our website more accessible:
The Be One Homes website has been designed to be easy to use for everyone. Here are some of the things we’ve done to help:
- We've aimed to keep all of our text as short and to the point as possible.
- Where there are more complicated subjects, we've included some frequently-asked questions (FAQs).
- We've made sure that there are phone numbers for services provided where they're needed. If our website doesn't give you the information you need, you can contact us for help.
- If you can't speak to us over the phone, we've included an online web chat facility so you can type messages to our colleagues.
- We've included video content as alternatives to text in some parts of our website. All of our videos contain subtitles.
Plus, here are some of the ways you can adjust our website to suit your accessibility requirements:
You can use the Recite Me toolbar for help with reading, navigation, and translation on our website:
You can open the Recite Me toolbar by tapping the ‘Accessibility & Languages’ button at the bottom of any page on our website. It includes features like:
- Screen reading functionality.
- Multiple reading aids to support focus and comprehension.
- On-demand translation in over 100 languages, with 65 available as text-to-speech.
- Styling options such as adjusting font size, type, and colour.
You can make our website easier to use if you have trouble with your sight:
You can use the Recite Me toolbar to adjust the size of text, change colours, adjust contrast levels, and more.
If you’d like a full guide on how to use the Recite Me toolbar, please tap here.
You can translate our website into another language:
You can translate this website to another language using the Recite Me accessibility toolbar.
For more information on how to translate our website, please tap here. You can also tap the ‘Accessibility & Languages’ button at the bottom of any page on our website.
Please let us know if there's something you think we've missed:
We have designed the website to meet the needs of as many people as possible. If there is something you think we’ve missed, please let us know.
You can contact us with your comments by emailing news@beonehomes.com.
Other websites that can help with accessibility:
- Get accessibility help for a range of devices and software:
The My Computer, My Way section on the AbilityNet website will show you how to make your computer, mobile phone, tablet, or other device easier to use. It contains instructions for many different devices and brands. Tap here for help using your computer, mobile phone, tablet, or other devices from AbilityNet.
- Get accessibility help directly from Apple or Microsoft:
You can visit the Apple or Microsoft websites for details on how to make their software more accessible and easier to use:
