Get in touch:
We’d recommend that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment.
For all other queries please provide your name, address, and contact number and a brief summary of what you need help with. This will help us to resolve your enquiry or signpost to the relevant team.
You can also tap here for more information on making a complaint or leaving feedback.
Call us:
We’re available on 01204 328000 from 8am to 5.30pm, Monday to Friday. You can call us out of hours to report an emergency repair or antisocial behaviour.
Visit us in person:
At our reception, 98 Waters Meeting Road, Bolton BL1 8SW. Scroll down for a map and to see our office opening hours.
Use our live chat:
You can start a live chat by tapping the ‘Chat’ button in the bottom-right corner of your screen.
Message us on Facebook:
You’ll find us on Facebook as Be One Homes. We’re available 8am to 5pm, Monday to Friday.
Visit your local UCAN centre:
Our friendly staff are here to help with a little bit of everything. You can tap here to find your nearest UCAN centre.
Want to speak with us about a media or press-related issue?
If you’d like to talk to us about a press or media-related issue, please email Andrew Taylor at andrew@freshfield.com and Danny Green at danny@freshfield.com, or phone 01772 888400. Thank you.
Who should I contact?
I'm not sure who to contact
You'll need to contact us (Be One Homes) if:
- You want to pay your rent or have a question about your rent.
- You need money, debt, or budgeting advice (you can also tap here for more information on how our Money Advice Team can help).
- You want to report a repair (you can also tap here for more information on reporting a repair).
- You need advice on your repair responsibilities (you can also tap here to see our Repairs Policy, which outlines your repair responsibilities).
- You want to report antisocial behaviour (you can also tap here for more information on reporting antisocial behaviour to us).
- You've a question about your tenancy.
- You'd like to make a complaint (you can also tap here for more information on complaints and customer feedback).
You'll need to contact your local authority (council) if:
- You’ve a question about bin collections or getting a new bin.
- You want to apply for Housing Benefit.
- You need help with pest control.
- You've a question about your council tax.
- There’s a problem with your street lighting.
You can tap here to find your local council on the gov.uk website. If you live in Bolton, you can tap here for Bolton Council's contact details.
You'll need to contact your local authority's (council's) choice-based lettings scheme if:
- You have online property bidding enquiries.
Tap here for a full list of choice-based lettings schemes for the areas we serve. If you live in Bolton, you’ll need to contact the Homes for Bolton choice-based lettings scheme on 01204 335811.
Find contact details for specific departments within Be One Homes
Sample Text
I'd like to make a complaint or leave feedback
Our Valley House reception opening times:
Our Valley House reception is located at 98 Waters Meeting Road, Bolton, BL1 8SW. Here are our current opening times:
