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Support for neighbours in dispute (mediation)

Mediation is when an impartial professional helps both sides work out an agreement. It’s confidential and is usually quicker and cheaper than going to court. For more information on how we’ll deal with a range of antisocial behaviour issues – and how to report them – tap here.

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In dispute with a neighbour? Neighbourhood Mediation can help.

Mediation provides a safe, structured, and positive environment for people in dispute to come to a mutually acceptable agreement and better understanding of each other. To deliver a Mediation service to our customers, we (Be One Homes) work in partnership with Smile Mediation.

As well as offering a tried-and-tested approach to resolving disputes with neighbours, Mediation can also:

Taking that first step is as easy as getting in touch (using the details below). Then, if both parties commit and agree to using mediation, professional mediators can work to achieve positive outcomes for everyone involved.

Interested in mediation?

When you get in touch, we’ll make an initial referral to our Mediation provider, Smile Mediation, who’ll contact all parties involved to arrange a Mediation session, which is usually delivered online.

Please remember that both parties will need to agree to Mediation before it can progress.

What to do if you think you're experiencing antisocial behaviour:

Our Neighbourhood Safety and Enforcement Service can help to deal with antisocial behaviour in our neighbourhoods – but it’s important to understand what counts as antisocial behaviour, and the actions we’re able to take as a landlord.

The front cover for our Good Neighbour Guide PDF document.

Have you checked out our Good Neighbour Guide?

We want to make sure you’re comfortable in your home and enjoy being a part of your community. Living side by side with neighbours can sometimes result in challenges or disagreements – so, understanding each other’s differences is key to living peacefully in your home.

Designed in collaboration with customers, our Good Neighbour Guide contains our top tips and pieces of advice for building good relationships with your neighbours.

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