About these how-to guides:
Some repairs are your responsibility*. If you call us out for these repairs, you could be charged.
To help you out with some of these minor repairs, we’ve produced five handy how-to guides. All of these video guides are subtitled, less than three minutes, and have voice overs explaining what’s being done. Just tap a question below to see how it’s done.
Our Repairs Policy answers many common questions about our repairs service:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
