What does the Social Tenants Access to Information Requirements (STAIRs) scheme mean for me?
- STAIRs stands for Social Tenants Access to Information Requirements. It's a new standard introduced by the UK Government to enhance transparency for tenants of social housing providers like us.
The exact date for when STAIRs will come into law has not been announced yet, but we’ll continue to update this page as more details are released.
What information can I access under the STAIRs scheme?
A lot of the information we need to share with you as part of the STAIRs scheme is already available on our website. To make it easier to find, here’s a round up of the information we’ve made available under each of the STAIRs themes.
If you’re not sure about something we’ve mentioned below, please get in touch. You can tap here to see our main contact details.
Who we are and how we're run
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How we spend money
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What we're prioritising and how we're performing
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Our policies and procedures
Our policies provide detailed information about how we operate and deliver our services.
You can tap here to view all of our customer-facing policies.
The services we provide
Our website has lots of information on the different services we provide for tenants and residents. Here's a breakdown:
Renting or buying a home from us, or moving somewhere else:
It includes details on how to apply for social housing with us, homes for independent living, homes for sale through Shared Ownership, and homes available on a Rent to Buy basis. It also includes advice if you're looking to downsize or 'swap' your home via mutual exchange.
Help with things relating to your tenancy/lease, home, and rent:
- If you'd like to report a repair (including damp and mould-related issues) or learn more about our repairs service, tap here.
- If you need help with something that relates to your tenancy - such as what to do if you'd like to get a pet - tap here.
- If you'd like to see all safety advice for houses or flats, tap here.
- If you'd like information on your rent or service charges - including different ways to pay - tap here.
- If you'd like information homeowner or leaseholder and would like information relating to your lease, tap here.
Ways we can support you or someone you care about:
Our commitment goes beyond housing. We offer services that support your wellbeing and strengthen our communities. Tap here to visit the 'Advice & support' section of our website.
You'll find details on how we can support you with money, debt, and benefits, finding job and/or training opportunities, living independently, safeguarding, domestic abuse, and antisocial behaviour, and more.
Lists and registers
Building Safety Case Information on our website:
You can tap here to access Building Safety Case Information for specific buildings on our website. This section includes building specifications and summaries of each building's most recent Fire Risk Assessment (FRA).
Find out what information the Building Safety Regulator holds in its register of high-rise residential buildings:
Tap here to find a high-rise residential building on the gov.uk website.
Understanding some of the words used in housing
We've created an A–Z glossary of housing terms to help guide you through some of the terms commonly used in housing. We'll add to this list of definitions over time, and you might spot these same definitions as certain words feature across our website. Just tap on a word to see its definition.
I need information on something else:
We want to make it easy to find the information you’re looking for. You can visit our frequently-asked questions (FAQs) page for answers to questions and details on things we can help with.
If you can’t find what you’re looking for on our website, we’d be more than happy to help. You can request information by completing the form below, or tap here to see our main contact details.
Request information through the STAIRs scheme:
Want to learn more about your rights as a social housing tenant?
We can help. Just visit our dedicated webpage for details on your rights and how you can exercise them.
