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Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
My home, tenancy, & rent
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
How do I pay my rent and service charges?
I'm worried I won't be able to pay my rent/service charges
How do you set my rent?
What are service charges and why do I have to pay them?
How do I end my tenancy?
How do I purchase my home through Right to Buy or Right to Acquire?
I'm a leaseholder/shared owner - how do I get information about my lease and service charges?
I'd like guidance on staying safe in my home and/or building
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Information for new tenants
Buying your home through Right to Buy or Right to Acquire
Staying safe in your home (Home and Building Safety Hub)
Fire safety for houses
Gas safety (shared)
Electrical safety (shared)
View important safety information for your building (Building Safety Case Information)
Download your Home Safety Guide
Paying your rent and service charges
Ways to pay your rent
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Information for new tenants
Buying your home through Right to Buy or Right to Acquire
Staying safe in your home (Home and Building Safety Hub)
Fire safety for houses
Gas safety (shared)
Electrical safety (shared)
View important safety information for your building (Building Safety Case Information)
Download your Home Safety Guide
Paying your rent and service charges
Ways to pay your rent
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
How do I get emergency support with food or fuel?
How can you support me (or someone I know) to live independently (such as through home adaptations)?
How can Careline support me or a loved one?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
How do you maintain the land on my estate? Which land belongs to Be One Homes?
I'd like information on my bin collections and waste disposals
How do I report fly-tipping?
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Get emergency help with food or fuel
Support to access food
Local Welfare Provision
Help with homelessness
Get support from your nearest UCAN centre
In your community
Tackling antisocial behaviour
Our Community Engagement Team
Our environmental services
About your bin collections, waste, and fly-tipping
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Get emergency help with food or fuel
Support to access food
Local Welfare Provision
Help with homelessness
Get support from your nearest UCAN centre
In your community
Tackling antisocial behaviour
Our Community Engagement Team
Our environmental services
About your bin collections, waste, and fly-tipping
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
What are Be One Homes' aims and objectives?
How can I be involved and have a say in what you do?
What do you do with my information? (our Privacy Notice)
How are you performing against your targets and objectives?
What are you spending money on? (our Financial Statements and Expenditure Reports)
What are your plans for the future, and what do they mean for me? (our Business Plan)
How do I access all of your policies and procedures?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
What are your main contact details?
How do I make a complaint, compliment, or suggestion - and what will happen when I do?
How are you acting on customer feedback?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
What are my rights as a social housing tenant?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Paying for Be One Homes services (invoices)
Answers to frequently asked questions (FAQs)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Paying for Be One Homes services (invoices)
Answers to frequently asked questions (FAQs)
Jobs
What it’s like to work for Be One Homes
What it’s like to work for Be One Homes
Look for a home
Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
My home, tenancy, & rent
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
How do I pay my rent and service charges?
I'm worried I won't be able to pay my rent/service charges
How do you set my rent?
What are service charges and why do I have to pay them?
How do I end my tenancy?
How do I purchase my home through Right to Buy or Right to Acquire?
I'm a leaseholder/shared owner - how do I get information about my lease and service charges?
I'd like guidance on staying safe in my home and/or building
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Information for new tenants
Buying your home through Right to Buy or Right to Acquire
Staying safe in your home (Home and Building Safety Hub)
Fire safety for houses
Gas safety (shared)
Electrical safety (shared)
View important safety information for your building (Building Safety Case Information)
Download your Home Safety Guide
Paying your rent and service charges
Ways to pay your rent
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Information for new tenants
Buying your home through Right to Buy or Right to Acquire
Staying safe in your home (Home and Building Safety Hub)
Fire safety for houses
Gas safety (shared)
Electrical safety (shared)
View important safety information for your building (Building Safety Case Information)
Download your Home Safety Guide
Paying your rent and service charges
Ways to pay your rent
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
How do I get emergency support with food or fuel?
How can you support me (or someone I know) to live independently (such as through home adaptations)?
How can Careline support me or a loved one?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
How do you maintain the land on my estate? Which land belongs to Be One Homes?
I'd like information on my bin collections and waste disposals
How do I report fly-tipping?
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Get emergency help with food or fuel
Support to access food
Local Welfare Provision
Help with homelessness
Get support from your nearest UCAN centre
In your community
Tackling antisocial behaviour
Our Community Engagement Team
Our environmental services
About your bin collections, waste, and fly-tipping
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Get emergency help with food or fuel
Support to access food
Local Welfare Provision
Help with homelessness
Get support from your nearest UCAN centre
In your community
Tackling antisocial behaviour
Our Community Engagement Team
Our environmental services
About your bin collections, waste, and fly-tipping
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
What are Be One Homes' aims and objectives?
How can I be involved and have a say in what you do?
What do you do with my information? (our Privacy Notice)
How are you performing against your targets and objectives?
What are you spending money on? (our Financial Statements and Expenditure Reports)
What are your plans for the future, and what do they mean for me? (our Business Plan)
How do I access all of your policies and procedures?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
What are your main contact details?
How do I make a complaint, compliment, or suggestion - and what will happen when I do?
How are you acting on customer feedback?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
What are my rights as a social housing tenant?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Paying for Be One Homes services (invoices)
Answers to frequently asked questions (FAQs)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Paying for Be One Homes services (invoices)
Answers to frequently asked questions (FAQs)
Jobs
What it’s like to work for Be One Homes
What it’s like to work for Be One Homes
Home
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Our performance
Our performance
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Your right to information (STAIRs Publication Scheme)
A to Z of housing terms (Glossary)
How to use the Recite Me toolbar
How to translate our website
Accessibility
Quarter Turn
Cookies Notice
Data protection and your information
About our empty homes and the Lettable Standard
About our new build development programme
All pages in this section:
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
×
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we are run
Our values
Governance and regulation
Our corporate plan
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Modern Slavery
Our privacy notice
Cookies Notice
Data protection and your information
Procurement
Insurance
Our expenditure reports
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Your right to information (STAIRs Publication Scheme)
Accessibility
How to use the Recite Me toolbar
How to translate our website
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Report antisocial behaviour
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