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How we’re performing

You can use this page to access our latest performance information, including our Tenant Satisfaction Measures (TSMs) results.
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We're committed to operating in an open, honest, and transparent way:

One of the ways we do this is by regularly sharing our various performance and tenant/resident perception results with you. Here are some of the main ways we keep track of our progress and ways to improve:

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Our expenditure reports

See our quarterly expenditure reports, published as part of the Shared Ownership and Affordable Housing Programme requirements. Explore all spend over £500 related to scheme delivery, shared transparently to meet Regulator of Social Housing standards.
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See our Annual Complaints and Service Improvement Report

Our Annual Complaints Performance and Service Improvement Report provides a summary of customer feedback we've received during the last year.
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See our Tenant Satisfaction Measures (TSMs) results

The Tenant Satisfaction Measures are designed to provide transparency to tenants about their landlord's performance. You can see our latest results on this page.

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