Skip to content
Accessibility & Languages
Accessibility Options
Change Language
Open Glossary
Open Sitemap
Facebook
Instagram
Linkedin
Search
FAQs
Glossary
Look for a home
Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
What is Rent to Buy and how does it work?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
My home, tenancy, & payments
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
I'm worried I won't be able to pay my rent or service charges
What are service charges and why do I have to pay them?
How do I end a tenancy?
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Useful information for new tenants
Buying your home through Right to Buy or Right to Acquire
Pets
Staying safe at home
Safety advice for houses
Safety advice for flats
Payments
Ways to pay your rent
Paying for Be One Homes services (invoices)
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Useful information for new tenants
Buying your home through Right to Buy or Right to Acquire
Pets
Staying safe at home
Safety advice for houses
Safety advice for flats
Payments
Ways to pay your rent
Paying for Be One Homes services (invoices)
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
Who's responsible for bin collections and waste disposals?
Get support from your nearest UCAN centre
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
Tackling antisocial behaviour
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Get support from your nearest UCAN centre
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
Tackling antisocial behaviour
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
How can I be involved and have my say?
What do you do with my information? (our Privacy Notice)
How are you performing against your targets and objectives?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
What are your plans for the future, and what do they mean for me? (our Business Plan)
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we’re run
Our corporate plan
Governance and regulation
Our Board
Our Customer Experience Committee
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Our corporate documents
Our expenditure reports
Our privacy notice
Our cookies notice
Modern Slavery
Your information and our Privacy Notice (Data Protection)
Procurement
Insurance
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Accessibility
How to use the Recite Me toolbar
How to translate our website
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we’re run
Our corporate plan
Governance and regulation
Our Board
Our Customer Experience Committee
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Our corporate documents
Our expenditure reports
Our privacy notice
Our cookies notice
Modern Slavery
Your information and our Privacy Notice (Data Protection)
Procurement
Insurance
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
How do I make a complaint, compliment, or suggestion?
What are my rights as a social housing tenant?
What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Careers
What it’s like to work for Be One Homes
What it’s like to work for Be One Homes
Look for a home
Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
What is Rent to Buy and how does it work?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
My home, tenancy, & payments
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
I'm worried I won't be able to pay my rent or service charges
What are service charges and why do I have to pay them?
How do I end a tenancy?
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Useful information for new tenants
Buying your home through Right to Buy or Right to Acquire
Pets
Staying safe at home
Safety advice for houses
Safety advice for flats
Payments
Ways to pay your rent
Paying for Be One Homes services (invoices)
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
My home
Report a repair
Our Repairs Policy
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
My tenancy
Tenancy frequently asked questions (FAQs)
Useful information for new tenants
Buying your home through Right to Buy or Right to Acquire
Pets
Staying safe at home
Safety advice for houses
Safety advice for flats
Payments
Ways to pay your rent
Paying for Be One Homes services (invoices)
How to use the AllPay app (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Information for current leaseholders
Information for current Shared Ownership leaseholders
Information for commercial unit leaseholders
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
Who's responsible for bin collections and waste disposals?
Get support from your nearest UCAN centre
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
Tackling antisocial behaviour
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Get support from your nearest UCAN centre
Help with money & debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Bills and meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
Tackling antisocial behaviour
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Affordable furniture and flooring for tenants
Donating or recycling your furniture
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
How can I be involved and have my say?
What do you do with my information? (our Privacy Notice)
How are you performing against your targets and objectives?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
What are your plans for the future, and what do they mean for me? (our Business Plan)
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we’re run
Our corporate plan
Governance and regulation
Our Board
Our Customer Experience Committee
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Our corporate documents
Our expenditure reports
Our privacy notice
Our cookies notice
Modern Slavery
Your information and our Privacy Notice (Data Protection)
Procurement
Insurance
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Accessibility
How to use the Recite Me toolbar
How to translate our website
A to Z of housing terms (Glossary)
News
Quarter Turn
Ways to be involved
Group Customer Scrutiny Panel
Youth Scrutiny Panel
Resident Voices Channel
How we’re run
Our corporate plan
Governance and regulation
Our Board
Our Customer Experience Committee
Our policies
Our performance
See our Tenant Satisfaction Measures (TSMs) results
Our latest annual report
Delivering value for money
Our service standards
You said, we did: how we’re responding to your feedback
Corporate and legal
Our corporate documents
Our expenditure reports
Our privacy notice
Our cookies notice
Modern Slavery
Your information and our Privacy Notice (Data Protection)
Procurement
Insurance
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
How do I make a complaint, compliment, or suggestion?
What are my rights as a social housing tenant?
What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Careers
What it’s like to work for Be One Homes
What it’s like to work for Be One Homes
Home
/
Advice & support
/
Help with benefits (including Universal Credit)
Share on Facebook
Share on LinkedIn
Home
/
Advice & support
/
Help with benefits (including Universal Credit)
Pension Credit
Home
/
Advice & support
/
Help with benefits (including Universal Credit)
Share
Share
Jump to a section on this page
Sample Text
Sample Text
Sample Text
Sample Text
Sample Text
Sample Text
You may also be interested in:
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Help into work or training
Council Tax Support
Housing Benefit
Universal Credit
Help with benefits (including Universal Credit)
Get help from our Money Advice Team
Help with money and debt
