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Glossary
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes

Ways to be involved

There are many ways you can get involved with what we do – such as through our Scrutiny Panels and Resident Voices Channel. Learn more about the opportunities available to you on this page.

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Our environmental services

Our estates are made up of land owned by us but they also include highways and footpaths owned privately or by the local authority. Learn more about the maintenance of our land on this page.

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Working together with our communities

A man sits at a table at our Willow Hey Community Growing Project in Farnworth. It is sunny and he is giving a 'thumbs up' to the camera.

Learn more about how our Community Engagement colleagues help to build strong, vibrant communities where everyone feels heard, valued, and empowered.

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Find a community centre

The entrance to Deepdale Community Centre in Breightmet, Bolton.

Get details on the community centres we support, along with what to do if you’re interested in hiring one of these centres for your group, charity, or community initiative.

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In your community

Woman holding a young child outside a terrace house.

Our communities are at the heart of everything we do. Find out how you can get involved and share your voice.

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About your bin collections, waste, and fly-tipping

A set of black dustbins in a line.

This page contains further information, links, and frequently-asked questions relating to bin collections, waste, and fly-tipping.

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Get support from your nearest UCAN centre

A Be One Homes colleague supports a customer at one of our UCAN centres.

Our helpful and friendly staff provide a little bit of everything in our UCAN centres, so no matter what you are looking for or what support you need – if you think we can help, we probably can.

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Tackling antisocial behaviour

A placeholder image that reads 'Image TBC'. This image is used where we have not yet sourced an image for the respective part of our website.

Our Neighbourhood Safety and Enforcement Service can help to deal with antisocial behaviour in our neighbourhoods and when a tenancy breach is identified or reported. This page explains how.

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Be One Homes
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Further information:

Be One Homes, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 and FCA firm reference number 660419 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.

Tap here to learn more about us.

Tap here to see answers to frequently-asked questions (FAQs).

Accessibility:

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

Tap here for more information about our commitment to accessibility, and how to make our website and services work best for you.

Your information:

Be One Homes are committed to looking after your personal data. We will ensure that we process and manage your data in line with current legislation.

Tap here to find out how to access your personal data, or as a business how to access our data disclosure process.

Tap here to read our cookies notice or to change your cookie preferences.