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  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Useful information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Payments
      • Ways to pay your rent
      • Paying for Be One Homes services (invoices)
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • Tackling antisocial behaviour
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we’re run
      • Our corporate plan
      • Governance and regulation
      • Our Board
      • Our Customer Experience Committee
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Our corporate documents
      • Our expenditure reports
      • Our privacy notice
      • Our cookies notice
      • Modern Slavery
      • Your information and our Privacy Notice (Data Protection)
      • Procurement
      • Insurance
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes

Staying safe at home

Woman in an orange t-shirt talking to a Be One Homes colleague.

This section of our website includes important information and handy advice on topics such as fire, energy, water, and more.

Continue reading
safety

Dealing with damp, condensation, and mould

Male repairs operative stood outside the front door of a Be One Homes property.

This page explains what you can to prevent or deal with damp, mould, and condensation in your home, as well what we’ll do if you need our help.

Continue reading
myhometenancy safety
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Further information:

Be One Homes, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 and FCA firm reference number 660419 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.

Tap here to learn more about us.

Tap here to see answers to frequently-asked questions (FAQs).

Accessibility:

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

Tap here for more information about our commitment to accessibility, and how to make our website and services work best for you.

Your information:

Be One Homes are committed to looking after your personal data. We will ensure that we process and manage your data in line with current legislation.

Tap here to find out how to access your personal data, or as a business how to access our data disclosure process.

Tap here to read our cookies notice or to change your cookie preferences.