This page explains what you can to prevent or deal with damp, mould, and condensation in your home, as well what we’ll do if you need our help.
Continue readingDealing with damp, condensation, and mould
Report a repair
This page explains the different ways you can report a repair to us, including emergency repairs.
Continue readingAbout your service charges
Some customers pay service charges for the property they live in. A service charge is a cost for a service provided to your home that is shared with other properties in your block or on your estate. In some cases, service charges can be personal to you.
Continue readingHow we set your rent
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How to use the AllPay app (for online payments)
AllPay is our online payment system. Here's how to download and use the app on your device:
Before you begin: if you already have an AllPay card, then please keep this handy – you’ll need the 19-digit number on your payment card in order to add your account details to the app.
If you don’t have an AllPay card, or if you haven’t used the online payment system before, please call us on 01204 328000 and we’ll help you set it up.
If you’ve used the online payment system, you can log in to your AllPay account by tapping here. The Client Code is BAHR.
You’ll be able to find your 19-digit code in the account details section. If you have any problems finding your code, please call us using 01204 328000 and we’ll be happy to help.
How to download and use AllPay on an iPhone or Android device:
Follow these seven steps to download and setup AllPay on your smartphone.
Open your device's app store:
On an Android device, open the Google Play Store. On an Apple device (such as an iPhone or iPad), open the App Store.
Search for the AllPay app:
After you've opened the Google Play Store or App Store, search for 'AllPay' using the search function. Alternatively, you can:
Download and open the AllPay app:
Once you've found the AllPay app in your app store, tap 'Install' (Android) or 'Get' (Apple).
Once downloaded, open the AllPay app from your device's home screen.
Sign in to the AllPay app:
If this is your first time using the AllPay App, you’ll be asked to register using the 'REGISTER' button.
You'll need to have an account with AllPay. If you've paid online using a computer, or if you have an AllPay card, you'll be able to log in with your existing account details.
If you haven't got - or can't find - your AllPay account details, give us a call on 01204 328000 and we'll be more than happy to help get you up and running.Add your email address and security question:
Next, you'll need to add your email address and a security question and answer.
You can also set up a PIN Code for quick access to the AllPay app next time.
Add your account to pay your rent:
You'll now need to add your account in order to pay your rent. The number you'll need to enter here is your AllPay number, not your rent account number.
If you don't have an AllPay account, you'll need to set this up first. You can do this by calling us on 01204 328000.
Add your payment details:
After adding your payment details, you can choose to save them for use next time.
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Ways to pay your rent
Learn more about the different ways you can pay your rent to us. This includes online payments, Direct Debits, paying over the phone, and more.
Continue readingPaying for Be One Homes services (invoices)
We invoice companies and individuals for our services such as Careline, rechargeable repairs, service charges on flats, and so on. Get details on the different ways to pay on this page.
Continue reading