Ending your tenancy correctly is important to ensure you are able to move out with as little fuss and cost as possible. This page breaks down what you need to do.
Continue readingEnding a tenancy
Buying your home through Right to Buy or Right to Acquire
This page explains your options if you’re interested in purchasing your home through the Right to Buy or Right to Acquire schemes.
Continue readingUseful information for new tenants
Whether you’re a new tenant or have been with us a while, this page brings together our handy guides and useful resources relating to your tenancy.
Continue readingPets
Whether you’re a new tenant or have been with us a while, this page provides useful information if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
Continue readingOur Repairs Policy
This policy outlines our commitment to maintaining safe and secure homes. It sets out our responsibilities and the timescales you can expect for the completion of repairs.
Continue readingPayments
Get help with your rent and service charges:
Ways to pay your rent:
There are several ways to pay your rent to us. Tap for details on your preferred payment method.
How to use the AllPay app (for online payments):
Learn how to download and use the AllPay app to make online payments.
How we set your rent:
We follow government guidelines to set our rent levels. Tap to learn more.
About your service charges:
Learn about what your service charges cover and why you have to pay them.
Get help if you're worried about money:
Whether you’re worried about your finances – including paying rent and other bills – or simply looking for helpful money-saving tips and advice, we’re here to help.
All pages in this section:
My home, tenancy, & payments
Get help with things relating to your home, tenancy, or making a payment (such as rent, ground rent, or invoices).
Continue readingMy tenancy
Get help with something relating to your tenancy:
Frequently-asked questions (FAQs) about tenancies:
Get answers to questions we’re most commonly asked about tenancies.
Useful information for new tenants:
These resources should come in handy if you’re a new tenant.
Right to Buy and Right to Acquire (buying your home)
Get details on eligibility and steps to buy your home.
See our Pet Guide
Whether you’re a new tenant or have been with us a while, our website has useful advice if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
All pages in this section:
My home
Get help with something relating to your home:
Report a repair:
Get more information on how to report a repair, including emergency repairs. You can report an emergency repair at any time.
Read our Repairs Policy:
Our Repairs Policy includes definitions and timescales for different types of repairs, details on which repairs are our/your responsibility, and more.
Dealing with damp, condensation, and mould:
See tips for preventing and dealing with damp and mould, and details on how to report it to us if you’re concerned.
Why you should take out Home Contents Insurance:
It’s important to take out contents insurance to cover your personal belongings against flood, fire, theft, and accidental damage.
Our improvement programme:
Learn about our planned programme of improvements in our neighbourhoods.
All pages in this section:
Protect your belongings with home contents insurance
This page explains why home contents insurance is important for protecting the belongings in your home. We’ve also included links to reputable comparison sites so you can find the right cover for your needs.
Continue reading