My home, tenancy, & rent
In this section of our website, you can report a repair, get useful information relating to your tenancy, get details on how to pay your rent and service charges, and more.
Report a repair
There are several ways you can report a repair to us. Tap below for details on each one.
Questions about repairs? Our Repairs Policy probably has the answer
Our Repairs Policy includes definitions and timescales for different types of repairs, details on which repairs are our/your responsibility, and more.
Thinking about getting a pet, or already have one?
Whether you’re a new tenant or have been with us a while, our website has useful advice if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
Get help with something relating to your home:
Report a repair:
Get more information on how to report a repair, including emergency repairs. You can report an emergency repair at any time.
Read our Repairs Policy:
Our Repairs Policy includes definitions and timescales for different types of repairs, details on which repairs are our/your responsibility, and more.
Dealing with damp, condensation, and mould:
See tips for preventing and dealing with damp and mould, and details on how to report it to us if you’re concerned.
Why you should take out Home Contents Insurance:
It’s important to take out contents insurance to cover your personal belongings against flood, fire, theft, and accidental damage.
Our improvement programme:
Learn about our planned programme of improvements in our neighbourhoods.
Staying safe at home:
Our Home and Building Safety Hub includes important information and handy advice on topics such as fire, energy, water, and more.
Get help with something relating to your tenancy:
Frequently-asked questions (FAQs) about tenancies:
Get answers to questions we’re most commonly asked about tenancies.
Useful information for new tenants:
These resources should come in handy if you’re a new tenant.
Right to Buy and Right to Acquire (buying your home)
Get details on eligibility and steps to buy your home.
See our Pet Guide
Whether you’re a new tenant or have been with us a while, our website has useful advice if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
Get help with your rent and service charges:
Ways to pay your rent:
There are several ways to pay your rent to us. Tap for details on your preferred payment method.
How to use the AllPay app (for online payments):
Learn how to download and use the AllPay app to make online payments.
How we set your rent:
We follow government guidelines to set our rent levels. Tap to learn more.
About your service charges:
Learn about what your service charges cover and why you have to pay them.
Get help if you're worried about money:
Whether you’re worried about your finances – including paying rent and other bills – or simply looking for helpful money-saving tips and advice, we’re here to help.