Governance and regulation

How we're governed:

Our organisation is overseen by a Board and its Committees, operating under a defined set of governance rules that set out how we manage our internal arrangements to deliver our objectives.

We have a current Board of nine Non-Executive Directors and two co-opted Non-Executive Directors. The Board is supported by:

Group Audit and Risk Committee
Group Development Committee
Group Governance and People Committee
Customer Experience Committee
Group Customer Scrutiny Panel
Youth Scrutiny Panel

Agendas for Board and Customer Experience Committee meetings will be posted on our website in advance of each meeting.

We have adopted the National Housing Federation’s (NHF) Code of Conduct and NHF Excellence in Governance and regularly assess compliance with these standards and publish the outcomes in our annual reports.

How we're regulated:

We operate under the oversight of the Regulator of Social Housing (RSH). The regulator sets the regulatory standards, requirements, and specific outcomes that all registered social housing providers must comply with.

You can tap here for more information about the regulator’s information requirements.

Regulatory Framework - our Grading Improvement Plan:

We were inspected by the Regulator of Social Housing in April 2024 and received compliant grades across all standards:

While this was a positive outcome, we recognise that further improvement is achievable.

Since the inspection, we’ve been working closely with the Regulator on a Grading Improvement Plan. You’ll find our Grading Improvement Plan in the ‘Governance documents’ section at the bottom of this page.

About the Economic and Consumer standards:

You can also tap here for more information about the economic and consumer standards that registered providers of social housing must comply with.

Governance and Financial Viability Standard: looks at how well an organisation is run and if it is financially viable.
Value for Money Standard: looks at whether a provider is making the best use of its resources to meet its objectives.
Rent Standard: establishes the requirements around how registered providers set and increase rents for all their social housing stock in line with government policy.

Safety and Quality Standard: requires landlords to provide safe and good quality homes and landlord services to tenants.
Transparency, Influence, and Accountability Standard: requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints, when necessary, influence decision making and hold their landlord to account.
Neighbourhood and Community Standard: requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Tenancy Standard: sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.

Maintaining compliance with the regulatory standards:

Each year, our Board needs to verify that we’re meeting the economic and consumer standards and confirm this in our annual report for customers and our financial statements.