Make a complaint, compliment, or suggestion:
We want you to be happy with the services you receive and we want to know when we get things right. We want to improve on what we do by building on our successes and learning from our mistakes.
If we fail to deliver on our promises, you may wish to complain, and this page tells you how to do it.
We want to:
Listen to your feedback, good or bad.
Deal with complaints efficiently and effectively.
Keep you up to date with progress.
Be open and honest about the process.
Frequently asked questions:
What's a complaint?
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The complaints process: how do Stage 1 and 2 complaints work?
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How do I leave feedback on the complaints process?
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I'd like to make a complaint about a neighbour (report antisocial behaviour)
Our Neighbourhood Safety and Enforcement Team can provide support if you're having trouble with a neighbour. You can tap here for more details on how our Neighbourhood Safety and Enforcement Team can help with antisocial behaviour.
I'd like to make a complaint relating to R-haus (a subsidiary of Be One Homes)
If you'd like to register a complaint with R-haus, please contact xxx.
We're here to help. Tell us what you'd like to do:
Make a complaint:
Also known as an expression of dissatisfaction.
Leave a compliment:
Let us know if you're pleased with our service. We'll pass your feedback onto the relevant team.
I'm an MP or Elected Member:
You can let us know on behalf of your constituent how we can help.
Make a policy comment:
We're interested to know if you think our policies could be improved. We review our them on a yearly basis.
Make a service request:
Tap if you'd like to make a request for assistance or advice where no formal complaint has been made to us.
See all of our main contact details:
Please feel free to get in touch if we can help with anything else. There are several ways you can contact us.
Learn more about our customer feedback (complaints) process:
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If you're still dissatisfied, contact the Housing Ombudsman Service:
If you remain dissatisfied with the way we’ve handled your complaint, you can ask the Housing Ombudsman Service to escalate your complaint after you’ve completed our complaints procedure. The contact details for the Housing Ombudsman Service are:
- info@housing-ombudsman.org.uk
- 0300 111 3000
- Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
How we're doing with regards to complaints and customer feedback:
[See our Housing Ombudsman self-assessment (2025)]
[Read our Annual Complaints Performance and Service Improvement Report (2025)]
