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Our Repairs Policy

This policy outlines our commitment to maintaining safe and secure homes. It sets out our responsibilities and the timescales you can expect for the completion of repairs.

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Our Repairs Policy answers many common questions relating to our repairs service:

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Paying your rent and service charges

Male repairs operative stood outside the front door of a Be One Homes property.

My tenancy

Male repairs operative stood outside the front door of a Be One Homes property.

My home

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Protect your belongings with Home Contents Insurance

Male repairs operative stood outside the front door of a Be One Homes property.

Dealing with damp, condensation, and mould

A female repairs colleague stood next to a Be One Repairs van.

Report a repair

A female member of staff answering the phone.

About your service charges

A key being inserted into a keyhole on a front door.

How we set your rent

A Be One Homes colleague supports a customer at one of our UCAN centres.

How to use the AllPay app (for online payments)

A female member of staff answering the phone.

Ways to pay your rent

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