Skip to content
Accessibility & Languages
Accessibility Options
Change Language
Open Glossary
Be One Homes
Facebook Instagram Linkedin
FAQs
Glossary
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & rent
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • How do I pay my rent and service charges?
    • I'm worried I won't be able to pay my rent/service charges
    • How do you set my rent?
    • What are service charges and why do I have to pay them?
    • How do I end my tenancy?
    • How do I purchase my home through Right to Buy or Right to Acquire?
    • I'm a leaseholder/shared owner - how do I get information about my lease and service charges?
    • I'd like guidance on staying safe in my home and/or building
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Paying your rent and service charges
      • Ways to pay your rent
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Paying your rent and service charges
      • Ways to pay your rent
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • How do I get emergency support with food or fuel?
    • How can you support me (or someone I know) to live independently (such as through home adaptations)?
    • How can Careline support me or a loved one?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • How do you maintain the land on my estate? Which land belongs to Be One Homes?
    • I'd like information on my bin collections and waste disposals
    • How do I report fly-tipping?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Our Community Engagement Team
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Tackling antisocial behaviour
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Our Community Engagement Team
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Tackling antisocial behaviour
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • What are Be One Homes' aims and objectives?
    • How can I be involved and have a say in what you do?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • What are you spending money on? (our Financial Statements and Expenditure Reports)
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • How do I access all of your policies and procedures?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we are run
      • Our values
      • Governance and regulation
      • Our corporate plan
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Modern Slavery
      • Our privacy notice
      • Cookies Notice
      • Data protection and your information
      • Procurement
      • Insurance
      • Our expenditure reports
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Your right to information (STAIRs Publication Scheme)
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we are run
      • Our values
      • Governance and regulation
      • Our corporate plan
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Modern Slavery
      • Our privacy notice
      • Cookies Notice
      • Data protection and your information
      • Procurement
      • Insurance
      • Our expenditure reports
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Your right to information (STAIRs Publication Scheme)
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • What are your main contact details?
    • How do I make a complaint, compliment, or suggestion - and what will happen when I do?
    • How are you acting on customer feedback?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Paying for Be One Homes services (invoices)
    • Answers to frequently asked questions (FAQs)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Paying for Be One Homes services (invoices)
    • Answers to frequently asked questions (FAQs)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
  • My home, tenancy, & rent
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • How do I pay my rent and service charges?
    • I'm worried I won't be able to pay my rent/service charges
    • How do you set my rent?
    • What are service charges and why do I have to pay them?
    • How do I end my tenancy?
    • How do I purchase my home through Right to Buy or Right to Acquire?
    • I'm a leaseholder/shared owner - how do I get information about my lease and service charges?
    • I'd like guidance on staying safe in my home and/or building
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Paying your rent and service charges
      • Ways to pay your rent
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
    • My home
      • Report a repair
      • Our Repairs Policy
      • Our improvement programme
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
    • My tenancy
      • Tenancy frequently asked questions (FAQs)
      • Information for new tenants
      • Buying your home through Right to Buy or Right to Acquire
      • Pets
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • Paying your rent and service charges
      • Ways to pay your rent
      • How to use the AllPay app (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Information for current leaseholders
      • Information for current Shared Ownership leaseholders
      • Information for commercial unit leaseholders
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • How do I get emergency support with food or fuel?
    • How can you support me (or someone I know) to live independently (such as through home adaptations)?
    • How can Careline support me or a loved one?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • How do you maintain the land on my estate? Which land belongs to Be One Homes?
    • I'd like information on my bin collections and waste disposals
    • How do I report fly-tipping?
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Our Community Engagement Team
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Tackling antisocial behaviour
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
    • Get support from your nearest UCAN centre
    • Help with money & debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Bills and meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Our Community Engagement Team
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Tackling antisocial behaviour
    • Help with safeguarding and domestic abuse
    • Affordable furniture and flooring for tenants
    • Donating or recycling your furniture
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • What are Be One Homes' aims and objectives?
    • How can I be involved and have a say in what you do?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing against your targets and objectives?
    • What are you spending money on? (our Financial Statements and Expenditure Reports)
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • How do I access all of your policies and procedures?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we are run
      • Our values
      • Governance and regulation
      • Our corporate plan
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Modern Slavery
      • Our privacy notice
      • Cookies Notice
      • Data protection and your information
      • Procurement
      • Insurance
      • Our expenditure reports
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Your right to information (STAIRs Publication Scheme)
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • A to Z of housing terms (Glossary)
    • News
      • Quarter Turn
    • Ways to be involved
      • Group Customer Scrutiny Panel
      • Youth Scrutiny Panel
      • Resident Voices Channel
    • How we are run
      • Our values
      • Governance and regulation
      • Our corporate plan
      • Our policies
    • Our performance
      • See our Tenant Satisfaction Measures (TSMs) results
      • Our latest annual report
      • Delivering value for money
      • Our service standards
      • You said, we did: how we’re responding to your feedback
    • Corporate and legal
      • Modern Slavery
      • Our privacy notice
      • Cookies Notice
      • Data protection and your information
      • Procurement
      • Insurance
      • Our expenditure reports
    • How is UK social housing allocated?
    • About our new build development programme
    • About our empty homes and the Lettable Standard
    • Your right to information (STAIRs Publication Scheme)
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • What are your main contact details?
    • How do I make a complaint, compliment, or suggestion - and what will happen when I do?
    • How are you acting on customer feedback?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Paying for Be One Homes services (invoices)
    • Answers to frequently asked questions (FAQs)
    • Complaints, compliments, and suggestions
    • Learn about your rights as a social housing tenant
    • Paying for Be One Homes services (invoices)
    • Answers to frequently asked questions (FAQs)
  • Careers
    • What it’s like to work for Be One Homes
    • What it’s like to work for Be One Homes

Manbassadors: Bolton men’s mental health project set for relaunch after securing new funding

Image of men sat around a campfire

Our Community Engagement Team’s project that has helped hundreds of men in Bolton to improve their mental health is set to relaunch after securing thousands of pounds in new funding.

Continue reading

Working together to create cleaner streets in Rumworth (over 5,000kg of waste removed)

A skip filled with rubbish in a back street

Our colleagues, as well as those from Bolton Council, local volunteers, and local businesses all teamed up to improve public spaces in Rumworth last month.

Continue reading
Go back to the top
Be One Homes
Facebook Youtube Instagram Linkedin

Further information:

Be One Homes, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 and FCA firm reference number 660419 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.

Tap here to learn more about us.

Tap here to see answers to frequently-asked questions (FAQs).

Accessibility:

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

Tap here for more information about our commitment to accessibility, and how to make our website and services work best for you.

Your information:

Be One Homes are committed to looking after your personal data. We will ensure that we process and manage your data in line with current legislation.

Tap here to find out how to access your personal data, or as a business how to access our data disclosure process.

Tap here to read our cookies notice or to change your cookie preferences.