Learn about the things we’re doing well, as well as how we’re working to improve.
Continue readingOur performance
Your right to information (STAIRs Publication Scheme)
If you’re a social housing tenant, the Social Tenants Access to Information Requirements (STAIRs) scheme gives you the right to ask for information about how your home and services are managed. This page explains how it works.
Continue readingA to Z of housing terms (Glossary)
Not sure about some of the housing-related words/terms we use? Our Glossary can help.
Continue readingHow to use the Recite Me toolbar
Need help using our website? Try the Recite Me toolbar:
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Read our Accessibility Statement:
We’re committed to being inclusive and accessible in everything we do.
We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.
Our Accessibility Statement sets out our ongoing commitment to improving accessibility across all our communications and services, including letters, printed materials, website content, emails, digital tools, and in-person interactions. You can tap here to read our full Accessibility Statement.
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How to translate our website
You can translate our website to another language using Recite Me:
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Read our Accessibility Statement:
We’re committed to being inclusive and accessible in everything we do.
We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.
Our Accessibility Statement sets out our ongoing commitment to improving accessibility across all our communications and services, including letters, printed materials, website content, emails, digital tools, and in-person interactions. You can tap here to read our full Accessibility Statement.
This page is under construction.
All pages in this section:
Accessibility
Welcome to our accessibility page:
This page explains how we have made our services more accessible for everyone. It also tells you about the tools we offer to make sure our services meet your personal accessibility needs.
Please contact us if you think we could help to make our services more accessible for you. You can tap here to see our main contact details.
Need help using our website? Try the Recite Me toolbar:
The Recite Me toolbar lets you make changes to help with reading, navigation, and translation.
To open the Recite Me toolbar, tap the ‘Accessibility’ button at the top of any page. You can also quickly translate our website using the ‘Translate’ button.
Read our Accessibility Statement:
We’re committed to being inclusive and accessible in everything we do.
We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.
This statement sets out our ongoing commitment to improving accessibility across all our communications and services, including letters, printed materials, website content, emails, digital tools, and in-person interactions.
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Quarter Turn
Download a past issue of Quarter Turn:
Issues released before April 2026 use Bolton at Home branding.
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Cookies Notice
Our Cookies Notice
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Data protection and your information
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Tap here to complete an Individuals Right Request
You can complete an Individuals Rights Request to exercise your under the General Data Protection Regulation (GDPR). For example, the right to rectification or erasure of your personal data.
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About our empty homes and the Lettable Standard
We know it can be frustrating to see empty properties when people need homes. Here’s what happens and why, along with details on our Lettable Standard.
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